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Subject:Re: Perfect binding vs. 3-ring binders From:Laurence Burrows <burrows -at- IBM -dot- NET> Date:Sun, 27 Sep 1998 15:07:02 +1000
Horace Smith wrote:
--------------snip
2. Manuals in binders update easily. If the customer doesn't do the
update, that's not your problem.
--------------snip
Oh, but it is!
Unfiled Air Traffic Control amendments may kill more souls than just the
pilot, who, as a 'do it' person rather than a 'organiser', just never got
around to filing those amendments.
As a pilot and a publisher, I can attest to the number of unfiled
amendments I have seen in pilot's offices. The personality profile of a
successful pilot just doesn't match the task!
The only safe solution is the perfect / spiral bound manual with _big_
instructions:
. Take old manual; throw in rubbish bin.
. Open new manual. The coloured pages at the front summarize the changes.
After all, if your publication is not properly utilized by the intended
audience, then _you_ have failed just as surely as if you used the wrong
language or wrote the instructions so badly that they are incomprehensible.