Troubleshooting Documentation

Subject: Troubleshooting Documentation
From: "Marshall, Elizabeth" <EMarshall -at- WCOM -dot- NET>
Date: Tue, 4 Aug 1998 13:19:54 -0400

Was wondering if anyone could recommend a resource for how to write
troubleshooting documentation? I need to write some documentation to
assist new help desk personnel with calls. It is going to published on
our company's intranet.

Elizabeth (Beth) Marshall
Project Services, Systems Technical Writer
614-723-4451


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