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Subject:Re: Have you seen an RFE? From:Beth Agnew <bagnew -at- INSYSTEMS -dot- COM> Date:Wed, 8 Jul 1998 14:39:51 -0400
We use a problem (bug) database that includes "enhancement" as a category of
fix. Whether a customer calls support, or communicates the request to
someone else in the company, any request for changes (fixes or enhancements)
to our products is logged in the database, given a priority, and assigned to
someone to follow up.
Granted, not every company has a formal procedure. I would think a letter
asking for an enhancement would be
taken seriously by management, without the bother of formulating a major
document.
If not, maybe looking for a new vendor would be more cost effective.
> My client wishes to formally request a vendor to develop a bug patch for
> some UNIX-based software. Their previous informal requests to the vendor
> have not been taken seriously enough.
--Beth
Beth Agnew
Senior Technical Writer, InSystems Technologies Inc.
65 Allstate Parkway, Suite 100 Tel: (905) 513-1400 ext. 280
Markham, Ontario, Canada L3R 9X1 Fax: (905) 513-1419 mailto:bagnew -at- insystems -dot- com Visit us at: http://www.insystems.com
