Re: Intranet Manager Job Description

[Barry Campbell <barry -at- WEBVERANDA -dot- COM>]

At 09:05 AM 6/22/98 -0500, Steve Taylor wrote:

>I have been asked to draft a job description for an Intranet Manager. At
>this point, it's pretty wide open, as the position will be created based on
>this job description.
>
>If anyone has any ideas or has done this previously, it would be helpful.
>Once I compile all the information and come up with a proposed job
>description, I'll post the final version for everyone's reference.

Steve,

Here are some thoughts on what an "Intranet Manager" might be responsible
for.

-- ANALYSIS

   Study the flow of information between departments and groups within
   the organization, and identify new content for automation/Web distribution.
   ("How are we exchanging information now?  How can it be made more efficient?
   What information do other groups/satellite offices need that they're not
   getting now, or not getting on a timely basis?")

   Note: You'll be amazed by how many "quick-kill" projects (easy to
   identify, easy and quick to implement) will suggest themselves after
   even cursory study.  Focusing on small problems that can be solved
   quickly, at least at first, will build your reputation and enable you
   to tackle the larger and longer-term projects with more management
   support.

-- INFRASTRUCTURE AND STANDARDS DEVELOPMENT

   Develop supportive infrastructure (e.g., standards, templates, directory
   structures) for content creation and distribution.  ("How can we make
   it easier for our novice Web authors to create and disseminate content?")

-- DIRECT SUPPORT

   Work with groups who have *already* identified content that they want
   to place on the intranet and help them realize their goals.  ("HR wants
   to get the 401(k) information onto the Web.")

-- TRAINING

   Assess the need for training for web authors and editors; develop
   and deliver training as needed. ("Another dozen copies of FrontPage 98
   have arrived, and we want to distribute them to the Sales and Marketing
   staff.  Can you help us get up to speed?")

-- TECHNICAL COORDINATION

   Work closely with the IT department (the folks who maintain our
   internal and external servers) and web application developers within
   the organization to ensure the continuation of a common, stable
   development environment for web authors.  ("No, we can't install FrontPage
   98 until all the server extensions have been upgraded.")

-- PERSONNEL MANAGEMENT

   If the Intranet Manager will have a staff, all of the management
   responsibilities that go along with managing people (scheduling,
   goal-setting, workload balancing, and above all, *listening*)
   go along with this position, too. :-)

Hope this helps...




--
Barry Campbell         | Why people tear the seams of anyone's dreams
barry -at- webveranda -dot- com   | is over my head... (Duke Ellington/Bob Russell,
40.77 N, 73.97 W       | "Do Nothin' Till You Hear From Me")