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Subject:Re: need information on use of indexes From:Katy Wegner <kwegner -at- TARGETSMARTINC -dot- COM> Date:Tue, 9 Jun 1998 16:06:15 -0600
I don't know about studies, but I use the index all the time. I hate that
search feature....
> -----Original Message-----
> From: Marsha Finley [SMTP:mmf -at- CADENCE -dot- COM]
> Sent: Tuesday, June 09, 1998 3:42 PM
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: need information on use of indexes
>
> A small group of misfits in my company, including myself, would like to
> disprove the notion that users of online documentation rarely consult
> indexes.
>
> The party-line (based on rather suspect usability studies) is
> that users prefer to use search. On this basis, our management has
> suggested that we stop devoting valuable time to indexing.
>
> Does anyone know of any studies that show how users find information in
> online documentation? If you could point me to any information of this
> type, I'd be most grateful.
>
> Thanks!
>
> Marsha
>
> --
> Marsha Finley
> Senior Technical Writer
> Cadence Design Systems
> LDV Technical Publications Group
> Chelmsford, MA
> (978) 446-6450
>
> --------------------------------------------
> Everybody is somebody else's weirdo.
> -- Dykstra
> --------------------------------------------
>
> ~
>
