TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Knowledge Base information From:Janet Valade <janetv -at- MAIL -dot- SYSTECH -dot- COM> Date:Fri, 27 Mar 1998 10:38:13 -0800
<<DESCRIPTION OF OUR KNOWLEDGE BASE:
> Our knowledge base (kb) is a collection of documents>>
>
In a previous job, 3 or 4 years ago, we provided users with a similar
database of documents, not for user support, but for a different
purpose. Users did full-text searches of hundreds of
megs of documents to find information they needed. We used a product
called TOPIC, published by Verity, and I was the DBA. The documents
were stored as text or Word documents and could be accessed by TOPIC in
those formats.
Janet
----
Janet Valade
Technical Writer
Systech Corp., San Diego, CA mailto:janetv -at- systech -dot- com
