TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:designing surveys questions From:GILLIOTTE Valérie <VGILLIOTTE -at- MEGA -dot- COM> Date:Tue, 13 Jan 1998 10:08:45 +0100
I am working for a French software editor which is exporting to the US.
We are translating the user's guides in house and it seems that our US
customers are not completely satisfied with our documentation, but we
don't know why.
We want to design a customer-satisfaction survey. I have read the tips
given in "Managing your documentation project" and I am asking for other
suggestions:
- Is anybody willing to share sample surveys?
- Can you suggest books or Web sites dealing with that matter?
Please reply off-list as I only get digests. I may summarize later if
some of you are interested.
Thank you again for your help.
