TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: ISO9000 credibility From:Michael Lewis <lewism -at- BRANDLE -dot- COM -dot- AU> Date:Thu, 27 Nov 1997 09:23:35 +1100
ISO9000 doesn't pretend to concern itself with creativity. It's based on
the concept of "quality as conformance to specification", not "quality
as understood by human beings". At a pinch, you might be able to leave
your creative people to develop the spec, then use ISO9000 to ensure
that what goes out the door matches the spec. As so many contributors to
this thread have pointed out, if you spec for crap, ISO9000 makes sure
you produce it -- but that's the fault of the spec.
--
Michael Lewis
Brandle Pty Limited, Sydney, Australia
PO Box 1249, Strawberry Hills, NSW 2012
Tel +61-2-9310-2224 ... Fax +61-2-9310-5056
