Re: Overlap of on-line docs and printed docs

[Aileen Asistio <aiai -at- POLGAS -dot- TOPMAX -dot- COM -dot- PH>]

i'm surprised to hear that you're actually worried about the overlaps.  i
mean if you're writing about the same product, i believe an overlap is
inevitable.  i even know other companies who just print their on-line
documentation and pass it on as manuals (although i think this is bad
practice).
i think it's normal to have overlaps or even duplication of information
because the on-line help is for those who are just looking for a specific
information at a time and for those who don't have the time to flip over
through the manual..

******************************************
Aileen N. Asistio
Technical Writer
Topmax Philippines, Inc.
aiai -at- topmax -dot- com -dot- ph


On Thu, 30 Oct 1997, Katherin King wrote:

> We're in the middle of developing on-line help for a new software product,
> as well as the printed documentation. I'm doing the on-line help and a
> contractor is doing the manual, and we are concerned with overlap. We don't
> want to duplicate information, and yet it seems that some information must
> be repeated in both places.
>
> Are there guidelines for deciding what goes where and how to avoid us
> stepping on each other's toes/territory?
>
>
> Kathy King
> Technical Writer
> Kking -at- brooktrout -dot- com
>
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>
>

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