TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:doc on the web From:DoreenM520 <doreenm520 -at- AOL -dot- COM> Date:Thu, 9 Oct 1997 10:57:22 -0400
My co. is going to soon start making product and related doc available via our
web site. My question concerns customer expectations. I would guess that
customers are going to expect the doc to be more up to date than they
currently expect in the hard copy. While we plan customer surveys and site
visits, I'd like to hear from anyone who has taken this step and has info on
what the customer expectations were. BTW, we currently only update the doc
when we restock or when we move to another release; we do NOT issue doc update
pages.
TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html
