Re: doc review process--clarification

[Nancy Bean <beannj01 -at- HOLMES -dot- IPFW -dot- INDIANA -dot- EDU>]

Sorry it took so long to reply.

The manual is for the customer service department. It will serve both as a
reference guide (including information on policies & procedures, what we
can & "can't" do for the customer, how to contact the manufacturers, etc)
and a user manual (including sign-on instructions for the different
systems we use, etc.).

Of course, the company changes, updates, or adds to its policies quite
frequently, so the manuals will either be in a catalog rack (if I can get
them to spend the money!) or large, unwieldy three-ring binders (because
"that's what we've always used").


Nancy


On Tue, 13 May 1997, Hillary Jones wrote:

> I don't quite understand your situation, Nancy. Is the manual you're
> writing for the customer service dept. as Sella Rush (who replied)
> thought? Or is it for publishing and sending to out-house (!?) users?
>
> Hillary Jones
>
> --
> ******************************
> Hillary Jones
>
> "Insert clever quote here."
>
> Nichimen Graphics
> hillary -at- nichimen
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