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I believe this info was documented in the conference proceedings for the STC
annual conference that was held in Washinton DC the year before last. At
least the names of the presenters will be in the proceddings, and most
likely and abstract. (since I went to the session, I haven't read that part
of the proceeding---is that the correct noun for the compilation of all that
is presented at a conference? It's 6AM, and my brain's fuzzy) I have a copy
of the proceedings at my cube at Jacobus. Since I am telecommuting today, I
can't retrieve this until tomorrow. There were also handouts; those will
take me a bit longer to find.
At 06:02 PM 4/28/97 -0300, you wrote:
>>Was this info documented? If so, is it available?
>>Leer Technical Communications
>>From: Joanne Greene[SMTP:joanne -dot- greene -at- JACOBUS -dot- COM]
>>Sent: Monday, April 28, 1997 2:54 PM
>>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>>Subject: value of good technical writing
>>One advantage of good documentation can be a change in the types of calls
>>and amount of calls received by the people doing telephone support.
>>when it was in Washington DC, the annual STC conference, had a session on
>>how to measure and demonstrate this impact to mangement.