TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: We All Get Third Party Books From:Bob Morrisette <robert -dot- morrisette -at- EBAY -dot- SUN -dot- COM> Date:Wed, 6 Nov 1996 08:35:29 -0800
Deleted all but this
>The users will find that level of detail gets in the way of
>using the documentation, rather than helping it, but the
>customer is the company management, who may consider that
>getting ISO9000/BS5750 has be a higher priority than having
>clear, concise user documentation.
I'm wondering about the implication that documentation for
ISO 9000 organizations is not clear, concise user documentation.
If you do not produce high-quality documentation in an ISO
environment, you are doing something wrong.
Bob Morrisette
writer -at- sabu -dot- EBay -dot- sun -dot- com
