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Our doc team is working on a Customer Feedback Plan and trying to come up
with new, inventive, and inexpensive ways to solicit user feedback and
suggestions on our manuals. So far we?ve come up with:
- Customer comment card inserted in every manual
- Written customer survey
- Phone survey
Certainly not a long or inventive list! We're curious -- What have you
tried? What has worked? What hasn't worked? Would love some ideas from the
collective wisdom out there....
Thanks!
Deborah Wood
Documentation Manager
ShareData, Inc.
Sunnyvale, CA
(408) 746-3666 ext. 249
DebEllyn -at- aol -dot- com
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