ISO 9000

["Mike (aka MSz)" <SZCZEPANIK -at- IDICL1 -dot- IDI -dot- OCLC -dot- ORG>]

Misti Delaney writes:

> Well, the boss sprang a new one on us in this morning's meeting.  He wants
> us to move toward becoming ISO 9000 compliant -- soonest!  I could have seen
> this one coming, given that

> a) this boss is striving to bring our company standards forward into the
> 1970's, and
> b) references on the net to ISO 9000 have been frequent and positive.

> My questions are

> a) What *exactly* does ISO 9000 mean in the world of documentors?
> b) Does anyone out there have a recommendation for introductory books or
> other references that will help get our dox team started?

Misti,

I came across an introduction to ISO 9000 on the Web that you might want
to start with.  I've only skimmed it, so I don't know how good it is.
I *do* know that it has some errors in it--e.g., refs to diagrams and
tables that aren't there--but what the heck: it's free!

The document is called

     Demystifying ISO 9000: Information Mapping's Guide to the ISO 9000
     Standards (2nd ed.)

and its URL is

     http://www.ebt.com/usrbooks/cumgraph/1.toc

Hope this helps.
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/ Mike Szczepanik                     < "Dreamer of dreams, born   \
\ SZCZEPANIK -at- idi -dot- oclc -dot- org              > out of my due time..."    /
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