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Subject:Re: Cost Savings and Online Help From:Saeed Khan <saeed -at- VIZBIZ -dot- COM> Date:Wed, 26 Oct 1994 14:55:43 GMT
Dr. Eric. Shaffer (hfi -at- ins -dot- infonet -dot- net) writes:
>However, there are situations where it does make sense. Jack
>Tananbaum wrote a great Bell Technical Memo on "Means to Achive
>Performance Tradeoff". He identified critiera for when doucmentation,
>training, OR performance aides (e.g. help) were acutally useful.
>Great work, we use it regularly.
