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Finding usability studies for level of detail in manuals
Subject:Finding usability studies for level of detail in manuals From:Karen Walters <walters -at- PROMIS -dot- COM> Date:Wed, 13 Jul 1994 09:26:50 -0400
I apologize in advance if this topic has been covered recently on this
listserve.
I am looking for any usability studies that are written on
the level of detail appropriate for a manual when the type of manual
and the target audience have already been identified. I am hoping to find
studies that are content specific (i.e., ignoring structure, style and
format as much as possible). I want information on the level and types of
detail that detract from readability of the manual, as well as the level
and types of detail that enhance readability.
I think this type of study may be industry specific. If so, I am looking for
studies on software products specifically. Can anyone suggest readings?
