TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
ROLM / A Siemens Company product documentation department is initiating a
quality improvement, customer-driven program. Our first step is to determine
how best to involve our customers -- internal (ROLM service personnel) and
external (ROLM product owners and users) -- as participants in our product
To this end we would like to benchmark our existing processes with documentation
departments that are already successfully customer-driven. If you have anything
to share, please contact John Stamps at stampsj -at- minerva -dot- robadome -dot- com
(408/492-5793 John Stamps at stampsj -at- minerva -dot- robadome -dot- com (408/492-5793) or
Robert Wineland at wineland -at- minerva -dot- robadome -dot- com -dot-