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Re: Designing for Human error (was re: unsubscring)
Subject:Re: Designing for Human error (was re: unsubscring) From:Michael Gelman <mgelman -at- ACS -dot- BU -dot- EDU> Date:Wed, 28 Apr 1993 09:27:16 EDT
Gary Beason says:
> In Don Norman's _the Psychology of Everyday Things_, while it
> encourages to build/design (even write) for human tendencies, he still
> seems to have the attitude we have to accoundt for human *error*--as
> if there's a mode of *correct* human behavior. Ideal--maybe. But is
> that human?
> People will not always follow the ideal track of action, but is that
> an *error*?
Can you clarify this distinction? It seems to me (using the example
that started the whole mess) that sending an "unsubscribe" to the
wrong address is both not ideal and an error. Is there an error which
*is* ideal?
--Mike Gelman
--
Mike Gelman
mgelman -at- bu -dot- edu
'Sometimes you things the hard way ... because it reads better.'--Jake Speed
