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Subject:Welcome to techwr-l From:Cindy Hollingsworth <CHOLLING -at- INDYCMS -dot- BITNET> Date:Tue, 9 Mar 1993 13:06:04 EST
Hello all,
I am a trainer/documentation specialist at IUPUI (Indiana University,
Purdue University at Indianapolis). My title is User Education Specialist.
About half my time is spent in the classroom, teaching everything from
WordPerfect to Lotus to CMS and VAX E-Mail.
The other half of my time is spent writing documentation. I know exactly
where Eric is coming from -- worst documentation gets fastest treatment.
I do have one suggestion: we have documents we call Quick Docs. They
are one to two to three pages of "quick and dirty" documentation. Strictly
how-tos. No explanations. To Do this 1.... 2....3... They give me
time to do in-depth documentation containing explanatory material. Also
the feed back I get goes a long way to improving the long stuff. The
Quick Docs have really cut back on the calls to the help desk also.
More next time about the halfs of time in my professional life :-)
Cindy Hollingsworth
cholling -at- indycms -dot- iupui -dot- edu
