Re: Knowledge Bases -- What are they, really?

[Shari Punyon <sharipunyon -at- gmail -dot- com>]

I think of Knowledge Bases as more interconnected and more frequently
updated by more people.

A Knowledge Base is a flavor of documentation. Documentation is probably
(in that person's mind) more of a static manual set, while a Knowledge Base
is more like a Wiki, or some other way of serving up specific bits of
information via search. Part of it is just knowing the new fancy buzzword,
which is shorthand for what much, but not all, documentation is moving
towards. Part of it is focusing on providing a certain flavor of
documentation, which is not just written a certain way (topic oriented),
but served up a certain way (accessible through multiple routes, esp via
search).

On Thu, Oct 29, 2020 at 8:36 AM Chris Despopoulos <
despopoulos_chriss -at- yahoo -dot- com> wrote:

> Hi all...  I've not worried about knowledge bases for some time now.  I
> found myself in a conversation where a person said effectively, "We don't
> want documentation, we want a knowledge base."  That got me thinking...
> Given today's world of topic-oriented writing, reuse, single sourcing,
> etc...  What's the difference?  Without getting into months of research,
> I'm afraid I won't be able to answer that!  Anybody care to chime in?
> Thanks              cud
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