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Re: Question about Ordering Entries in a Knowledge Base
Subject:Re: Question about Ordering Entries in a Knowledge Base From:Bridget Gordan <bridget -dot- gordan -at- gmail -dot- com> To:"Cardimon, Craig" <ccardimon -at- m-s-g -dot- com> Date:Fri, 20 Oct 2017 15:01:58 -0400
We use Freshdesk for one product. I didn't set ours up, but there are three
levels. So main category, sub category, articles. Where it matters what
order the articles are in, they are numbered.
On Fri, Oct 20, 2017 at 2:52 PM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
wrote:
> I don't believe so. It's Freshdesk, if anyone is curious.
>
> -----Original Message-----
> From: Rick Quatro [mailto:rick -at- rickquatro -dot- com]
> Sent: Friday, October 20, 2017 2:48 PM
> To: Cardimon, Craig <ccardimon -at- M-S-G -dot- com>; 'TechWhirl' <
> techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: RE: Question about Ordering Entries in a Knowledge Base
>
> Is there a custom field or metadata field where you could put in some sort
> keys that would allow you develop a more logical sort order?
>
> Rick Quatro
> Carmen Publishing Inc.
> rick -at- frameexpert -dot- com
> 585-366-4017
>
>
>
> -----Original Message-----
> From: techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Cardimon, Craig
> Sent: Friday, October 20, 2017 1:51 PM
> To: 'TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)' <techwr-l -at- lists -dot- techwr-l -dot- com
> >
> Subject: Question about Ordering Entries in a Knowledge Base
>
> Our knowledge base orders entries chronologically.
>
> I was thinking about reordering the entries alphabetically, for a more
> sensible layout.
>
> If I do this, however, entries containing words such as "Introduction" or
> "Overview" would not come first. They would end up following entries
> containing words such as "Development" or "Interface."
>
> I want introductory or overview articles to be listed first. Other
> articles would then follow in alphabetical order. This knowledge base does
> not offer the ability to "pin" an article.
>
> How would you folks handle this?
>
>
> Cordially,
> Craig Cardimon
> Senior Technical Writer
>
>
>
>
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