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They have a LinkedIn group I joined a few days ago.
I used to be an instructor for Learning Tree International and was required
to take train-the-trainer courses (which I really enjoyed). Back in the
'90s LTree was a top-notch outfit that trained IT pros throughout the
Fortune 1000 and government realms. It was known then that all learning
modalities need to be equally addressed, and this was stressed. (The
instructor who just stood in one position all day flipping slides and
droning on monotonously was not going to get a top score!) The only thing
that was missing from those classes was video, inasmuch as digital video
was in its infancy then.
As for me, I'm a visual learner. But if the video I'm watching is just of a
talking head without any compelling graphics, well....*g'bye*.
Today I have a client that likes to do a lot of webinars. Unfortunately,
the people they put up are not articulate, especially if English is their
second (or fifth) language. This is also true of the hosts, many of whom
suffer from vocal fry (and don't even know what that is or why it's a
problem).
An indexed user manual lets me quickly go back to the exact section I need
at any time. Remembering which video to access, and where the segment
begins in which I'm interested as a refresher, is another story.
Videos can be very useful in an adjunct sort of way, but there's no way I
would want my $1M medical gizmo represented by a series of videos alone.
Imagine being in the OR where all of the help is embedded in the UI. The
surgeon is at a critical point of tumor removal, watching his robotic
helper real-time in 3D. WAIT! Assistance is needed... dismiss the real-time
image to fumble around looking for that video segment... which video was
it? How does surgeon navigate to it again?
On Wed, Jan 18, 2017 at 2:38 PM, Sarah Lee Hauslinger <
slhauslinger -at- gmail -dot- com> wrote:
> At my current company, the product management team's vision for the next
> generation of their products is to eliminate end-user UI usage
> documentation entirely and provide contextual in-product help using video
> walkthrough tools such as walk.me.
>
> To make a case for using video as an additional learning resource instead
> of a replacement for context-sensitive UI Help, I'm looking for information
> on the percentages of technology users who are visual, textual, auditory,
> and kinesthetic learners.
>
> Case studies of companies who went to a pure-video documentation model and
> found that their support calls went up and user satisfaction went down
> would also be useful.
>
> Any suggestions?
>
> Sarah Lee Hauslinger
> 510-318-2735
> slhauslinger -at- gmail -dot- com
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