Re: Has technical writing fallen from grace?

["RaphaelWorkman -at- comcast -dot- net" <raphaelworkman -at- comcast -dot- net>]

I write for a call center to be able o understand certain software updates relating to billing, data entry, etc. luckily I worked on the phones in that same department taking calls and using that software for three and a half years before moving up to training assistant and then tech writer. Some new technologies and software are hard to learn when I have many projects to juggle. It helps that I'm a SME in most of the systems or I'd be in trouble. :-)

Raphael

Sent from my iPhone

> On Oct 25, 2014, at 12:37 PM, Robert Lauriston <robert -at- lauriston -dot- com> wrote:
> 
> Yeah, I spend a lot of time reading source code and testing things in
> Linux. Some days all the writing I do is in JIRA.
> 
>> On Sat, Oct 25, 2014 at 11:23 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
>> growth and advancement within the
>> profession now requires the ability to comprehend - and in many cases,
>> create and use - increasingly more complex tech, the ability to sort and
>> understand the needs and expectations of users of differing levels and and
>> organize the delivery of information about that tech to those different
>> users
> 
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