[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Task-based versus UI-based documentation

Subject: Re: Task-based versus UI-based documentation
From: "Peter Neilson" <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 07 Aug 2014 11:09:22 -0400

On Thu, 07 Aug 2014 10:54:07 -0400, Julie Stickler <jstickler -at- gmail -dot- com> wrote:

... further subtabs. There are actions buried two or three levels deep,
actions that you can do in dialog boxes, and really, no way that you could possibly know that there are additional settings for e-mail that are NOT on the E-mail tab ...

I guess we hardly need mention the supposed documentation for the E-mail tab that says something as revealing as, "The E-mail tab invokes the E-mail subprocess." Or, "The Format SubTab allows selection of formatting options."

I'm reminded of my attempts a few years ago to use Photoshop or The Gimp. Faced with any particular problem the casual user is lost. He does not know what his problem is, let alone which of many buttons and tabs, or weights and hidden springs, he should use. (The casual user is treated somewhat better by SnagIt. Fewer options, if I remember correctly.)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives

References:
Task-based versus UI-based documentation: From: Cardimon, Craig
Re: Task-based versus UI-based documentation: From: Julie Stickler

Previous by Author: Re: What folks today don't know...!
Next by Author: Re: RE: Font tussle -- bolding bolding everywhere
Previous by Thread: Re: Task-based versus UI-based documentation
Next by Thread: RE: Task-based versus UI-based documentation

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads