Re: Best places to put topics when they're needed twice

[Kathleen MacDowell <kathleen -dot- eamd -at- gmail -dot- com>]

I'm not sure exactly which scenario the OP is documenting, but at my last
post, the customer purchased different modules. Some of the modules had
features in common with other modules, but not all.

So we had a separate manual for each module. The type of setup that would
have been best handled with a CMS, but it wasn't. I didn't mind the work,
but I did mind having to check each manual to see where new or modified
features were included. Often some of the manuals hadn't been updated for
years.

Kathleen


On Tue, Nov 5, 2013 at 10:10 PM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

> I based my view on this:
>
>
> "Say that standards that a large chunk of customers must meet preclude
> those customers accessing certain of the major product features."
>
> If what you really meant was that standards that have to be met preclude
> certain USERS accessing certain of the major product features, then your
> manual as written should be ok for system admins, as long as their end
> users don't get to see it and are provided with user-level instructions
> that don't show them features they aren't supposed to access.  But if
> NOBODY in your customer's organization, including the trained network
> engineers, should be accessing a certain feature, then it shouldn't be in
> the manual that customer receives with the product.
>
> Gene Kim-Eng
>
>
>
> On 11/5/2013 5:06 PM, rebecca officer wrote:
>
>> Gene, I think you're majorly underestimating the complexity of some
>> products.
>>
>
>
>
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-- 
Kathleen MacDowell
kathleen -dot- eamd -at- gmail -dot- com


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