RE: If you were making a FAQ...

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

Thanks.  I'm currently using a single page, that has not yet reached what I would consider "very long" - a moving target, to be sure.
My cow-orker also favors this approach because otherwise each separate FAQ topic would have an H1 heading to start, which would make it a new chapter if/when we decided to generate a print/PDF version rather than the usual WebHelp/HTML5-help version. 

But another opinion was that separate pages make more sense for scanning in a ToC (as long as the titles are descriptive), and are just as searchable as a giant one-pager. 

I admit that while many of my Qs are A'd with a paragraph or two, many others are answered with ten or fifteen paragraphs - it takes what it takes...   :-)
Not sure if that argues for one or the other option, or is a neutral factoid. 

Other votes and cogent comments?

> -----Original Message-----
> From: Brathwaitec [mailto:brathwaitec -at- cacctus -dot- net]
> Sent: August-30-12 4:21 PM
> 
> <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> 
> > a)      Would you include it in online help (WebHelp) if that was the
> primary documentation for your product?
> 
> Yes.
> 
> > b)      If yes, then would you make it one big FAQ topic/page, or
> would you make each Q and A a separate topic/page under a FAQ
> "book" in the ToC?
> >
> >
> All on one page.
> 
> > Why?
> >
> It is easier for the user to scan and print.  Also sometimes the user
> knows what they want to ask but not how.  Being able to easily see
> other similar questions and answers is helpful.  I also think too much
> clicking is annoying for some people.
> 
> That being said, if the FAQ is very long I will consider breaking it up
> into smaller chunks and placing those on separate pages.  But it is
> often just as easy to organize a single page and add links to different
> sections near the top of the page.
> 
> Chantel
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