TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Iâve certainly been following the trends for authoring docs â Wikis, DITA, single-sourcing, all kinds of tools, etc. â but Iâve been asked a very good question: what are the trends from the audienceâs (readerâs) perspective?
That is, we can generally state with confidence that users donât want to read giant PDF docs, but... what do they like more? Do they like HTML pages (whether in a wiki or just as HTML output or HTML help)? Do they like more traditional Help systems? Will they want to dispense with reading and just watch videos?
I can find all sorts of info about the advantages and disadvantages of all sorts of possible doc types, but Iâm not sure where to go to find out what the users will be looking for now, next year, and in 5 years...
Where would you recommend I look for actual metrics? Or certainly feel free to share anecdotes!
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-