Re: Tips on how to talk to SMEs

[Gene Kim-Eng <techwr -at- genek -dot- com>]

It may just be the types of industries I work in, but my experience has been
that the engineers who develop the products I work on are usually the ones
who best understand how vastly, hugely, mind-bogglingly complicated the
things they're creating really are.  For those who don't, the point is
usually brought home the first time I ask them a question they can't answer
right away or find a user-impacting issue they hadn't foreseen (engineers
who don't understand how vastly, hugely, mind-bogglingly complicated the
things they're creating really are almost always miss something
user-impacting, and usually something that is fairly obvious if you're
looking for it).

Gene Kim-Eng


On Wed, Jul 13, 2011 at 6:13 AM, Kerstin Peterson <
kerstin -dot- peterson -at- gmail -dot- com> wrote:

> I think the point here that is not quite being made is that the SME
> (assuming it is the engineer that developed the product, which is sometimes
> not true) feels that the product is easy to understand, because s/he does.
>
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