Re: Re: Best New Thing in User Documentation?

Subject: Re: Re: Best New Thing in User Documentation?
From: Nancy Allison <maker -at- verizon -dot- net>
To: techwr -at- genek -dot- com
Date: Mon, 13 Jun 2011 13:01:06 -0500 (CDT)

Gene, I think I know what embedded help is -- I think of it as messages or images that appear in the UI as you either progress through a procedure or simply activate a particular control. They appear and disappear depending on what you're doing.

If you think of it as something else, could you elaborate on it? And can you write a little more about the hand-holding automation you speak of? I want to understand this better.


Jun 13, 2011 01:30:21 PM, techwr -at- genek -dot- com wrote:

My vote would be for embedded help and other hand-holding automation that walks users step-by-step through procedures. It isn't really all that new; I was writing content for industrial systems that worked like this 10 years ago. But on everyday consumer products it's still probably a "new thing."

Gene Kim-Eng

On Mon, Jun 13, 2011 at 10:01 AM, Nancy Allison <maker -at- verizon -dot- net> wrote:

What in your mind is the Best New Thing in user documentation of the last 5 years or so -- either the best new tool or the best new user doc format, platform, or whatever else?

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