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As the name suggests, it is a good but brief analysis of the need for
tech docs in a bad economy, as people with experience and knowledge of
systems are laid off as the business contracts. He focuses here on
call centers, but it obviously applies to just about any business
relying upon technology.
This is one of the blogs I have in my RSS reader, and I suggest you do
the same--especially if you are more active in the TW biz than I am
Gain access to everything you need to create and publish documentation,
manuals, and other information through multiple channels. Choose
authoring (and import) as well as virtually any output you may need. http://www.doctohelp.com/
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