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If your primary aim is to improve the quality system, then assigning
blame is worse than useless -- it's a distraction. What matters is not
"whodunit" but rather _what was done_ (or not done).
When you focus on the people responsible for the error, everyone else
thinks that they're OK, they did everything right, they'd *never* do
something as dumb as that. But the quality system should assume that
everyone's capable of similar errors.
When you focus on the _error that was committed_, you can determine the
proper training and auditing to prevent its recurrence. You can also
predict future, similar errors more accurately and take preventive steps
against them.
> -----Original Message-----
> From: Ken Poshedly
> Sent: Thursday, June 10, 2010 2:57 PM
> To: Combs, Richard; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Unsubstantiated and/or false allegations (was
> RE: Nobody reviewed the manuals)
>
> I recall hearing an interview on the radio several weeks ago
> where an employee of the operating company described a
> meeting...
>
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