RE: in search for better tools

["Sharon Burton" <sharon -at- anthrobytes -dot- com>]

We've passed that feature request on to the developers for the next release
of Feedback. Because Flare alone does no reporting. 

If and only if you have Feedback installed, 
and 
If and only if you enable Feedback extensions in Flare,
Then your help system will report usages stats. 

Both conditions are sufficient *and* necessary for reporting. 


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On
Behalf Of Robert Lauriston
Sent: Wednesday, December 09, 2009 9:23 AM
To: sharon -at- anthrobytes -dot- com
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

The only way to make Flare's feedback feature compliant with privacy
laws and service agreements that require consent before gathering data
would be for MadCap to add an opt-in feature.

On Wed, Dec 9, 2009 at 9:15 AM, Sharon Burton <sharon -at- anthrobytes -dot- com>
wrote:
> Then you as the help author should make sure you don't violate any local
> laws when you install and configure Feedback. ...


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