Re: knowledge base tools

[Robert Lauriston <robert -at- lauriston -dot- com>]

I think it depends on your needs and how big you need it to scale--and
what you mean by "knowledge base." What that abelsolutions.com article
describes sounds to me more like what I'd call forums (and the line
between a multiuser blog and forums is pretty blurry).

To me, a KB as primarily one-way communication, a specific, highly
structured way of organizing and presenting authored content.

Here's a third-party KB add-on for SharePoint, probably has what I
need but also a lot of things I don't want:

http://store.bamboosolutions.com/sharepoint-knowledge-base-solution.aspx

Doesn't seem to be well supported, though:

http://community.bamboosolutions.com/forums/129.aspx

On Tue, Oct 20, 2009 at 12:58 PM, Connie Giordano
<connie -at- therightwords -dot- com> wrote:
> Read it, doesn't change the fact the Sharepoint's primary purpose is
> collaboration and communication, secondarily workflow and process, but not
> KB management and publishing. The Sharepoint consultant team even
> recommended looking at alternatives, because any KB implementation in
> Sharepoint will be kludgey at best (not that Sharepoint isn't already
> kludgey enough!)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help  
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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