Re: RE: Follow-up to question about getting feedback from users

[Robert Lauriston <robert -at- lauriston -dot- com>]

It's not that it upsets me. It would upset some customers, and it's
illegal in some places.

The proper implementation of features that track user activity is to
have it off by default and give users a opt-in dialog the first time
help is launched.

On Sun, Sep 27, 2009 at 11:31 AM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
> If this feature upsets you, then if you use Flare, you shouldn't enable the
> feature. It's not on by default. You have to turn it on when you create a
> target in Flare.
>
> If you do turn it on, it will attempt to "phone home" to the server you
> specified in Flare. Which would be your server. The one you should have
> installed Feedback on, if you have Feedback.
>
> Robert, no one is making you use this feature in your help. If you chose to
> use this feature in your help, then perhaps you should let your users know,
> if you think this is a privacy issue for your users. It's up to you to that
> because you decided to use that feature.
>
> I am passing along to Mike that there should be a way for users to turn this
> off. But really, if you wish to use this feature and the privacy issues
> upsets you, then I don't know what to tell you.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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