Re: Serious follow-up to the automated telephone system thing

[John Posada <jposada99 -at- gmail -dot- com>]

THEIR justification doesn't have to be THE justification and it
doesn't have to make sesnse to us..

I'm only asking what is the reason that they do this in their eyes?
What are they trying to accomplish? Why are they doing this?

On Mon, Mar 9, 2009 at 11:53 AM, Downing, David
<david -dot- downing -at- fiserv -dot- com> wrote:
> The point of the article wasn't to justify the situation. It was to say
> that this is an inherent flaw in these automated phone support systems.


-- 
John Posada
Senior Technical Writer
NYMetro STC President

Looking for the next gig.
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