RE: Friday humor - "I wanna talk to a real person."

["Downing, David" <david -dot- downing -at- Fiserv -dot- com>]

I notice that some of them are variations on saying "Real person" over
and over. You say "representative" or "agent" over and over.

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 
 

-----Original Message-----
From: Brian -dot- Henderson -at- mitchell1 -dot- com
[mailto:Brian -dot- Henderson -at- mitchell1 -dot- com] 
Sent: Friday, March 06, 2009 1:34 PM
To: Downing, David; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Friday humor - "I wanna talk to a real person."

Not surprisingly, there's a database of phone "hacks" for just this sort
of problem.

gethuman database; "bypass automated phone systems, talk to a live
person"

http://www.gethuman.com/

For example: Amazon.com -- Don't press or say anything


-----Original Message----- From: David Downing

As I understand it, a little humor on Fridays is okay, so I want to tell
you what I think would make for the ideal audio response system. I
decided this after being bounced here, there, and everywhere else this
morning by Verizon's audio response system. I think the idea system
would begin by saying, "To bypass this whole system and talk to a real
person, press zero or say 'Real person.'"

Actually, believe it or not, my brother-in-law will do that. I've heard
him on the phone with one of those systems, saying "Real person" over
and over.

(It seems that the fastest way to get a real person is to deliberately
keeping messing up your responses.)

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
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