Re: Ever seen a service level agreement for a tech pubs department?

[Milan Davidovic <milan -dot- lists -at- gmail -dot- com>]

On Tue, Feb 10, 2009 at 4:12 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> Milan...can I assume this is an ITIL thing?

It hasn't been mentioned explicitly. In the case I'm watching, the
group provides medical device and pharma labeling for products the
company manufactures.

Have you written and/or worked under an SLA before?

Thanks.

-- 
Milan Davidovic
http://altmilan.blogspot.com
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