TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: How many warnings are too many? From:Peter Neilson <neilson -at- windstream -dot- net> To:wongword -at- ozemail -dot- com -dot- au Date:Thu, 01 Jan 2009 08:46:54 -0500
Thus the popularity of the Cautionary Tale in literature and in daily
news. If you cannot get them to read a set of instructions, they still
may gobble down a gory news story about some idiot whose car fell on him
while he was underneath it. Perhaps we should include Semi-Darwin Awards
in our tech literature. Or Edward Gorey: "H is for Hector, done in by a
thug."
wongword -at- ozemail -dot- com -dot- au wrote:
> This is such an important topic. It is relevant to investors and financial
> consumers. Do you warn them not to borrow more than they can afford to pay
> back or do you put this in the form of positive advice eg do a budget to see
> how much you can afford to pay back.
>
> If we don't warn people of the consequences will they take advice and
> positive instructions?
>
> to me this is so core of so much we do across so many industries.
>
> We need to give people the advice they would get in a statement that we
> describe as a "warning" but somehow dress the content up in another genre.
>
> In the area I work in we give advice to people to only deal with businesses
> we license. But we know some people think it is just us saying this because
> we regualte the sector and of course would say that. Therefore we need to
> say why this is important. The warning therefore is dressed up in a
> different genre. In this case it is the reason for doing something.
>
> "If you want to avoid blah do" ...or
>
> "If you want [the benefit of blah] then only deal with a licensed business"
>
> The sentences of course may or may not be written exactly like this, but
> this would be one approach. Written like this it becomes the motivation to
> read on. And we often need as much motivation for people to keep on reading.
>
> Irene Wong
>
>
>> David Downing wondered: <<This raises another question. At what point
>> do cautions and warnings become counterproductive because people start
>> dismissing them?>>
>>
>> That's a great question. Unfortunately, I don't think there's any good
>> answer to it, since the answer is likely to vary among contexts. > The
>> larger question is more interesting: Why are we wasting our time
>> and endangering the user by creating warnings?
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
> solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
> HTML and publish to the Web, Help systems or printed manuals.
>http://www.doctohelp.com
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
>
> ---
> You are currently subscribed to TECHWR-L as neilson -at- windstream -dot- net -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit http://lists.techwr-l.com/mailman/options/techwr-l/neilson%40windstream.net
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
>http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
>
>
ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals. http://www.doctohelp.com
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-