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Subject:Re: Alternative to floppy From:"Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 23 Oct 2008 09:12:12 -0400
The number of customers is germane to the company's ability to know the
customers' current backup habits. Come to think of it, that number is
also germane to your claim that "the majority" of our customers might
not back up their configuration files according to instructions.
When you write about medical devices, it's sometimes necessary to have
detailed instructions. It's also sometimes necessary to know whether
your users are following those instructions. "Validation" has a very
specific meaning in our field.
Even outside that field, how many times have we said it on TECHWR-L?
"Know your audience (if you can!), and write accordingly." There are
times that I write a procedural step like: "Click the Start button, and
then click Shut Down. Select Restart from the drop-down menu, and then
click OK." There are also times that the entire step reads: "Reboot."
These are both correct in their particular contexts.
But this is all just a tangent. The point of the original thread was to
find a new backup method that was similar to the old one. When I posted
in May on TECHWR-L, the answer I got from most folks was, there is no
similar method. I reopened the thread because, as it turns out, there
is.
-----Original Message-----
From: John Posada
Sent: Wed 10/22/2008 9:23 PM
To: Dan Goldstein
Cc: TECHWR-L
Subject: Re: Alternative to floppy
They aren't germain to the conversation. Example...2 customers or 2
million customers. How many customers you have isn't a factor for each
of them on how or if they are going to back up a configuration
file...it's a decision that is made one by one. If I'm customer, am I
going to change my backup habits one way or the other because you have
X number of other customers.
On Wed, Oct 22, 2008 at 5:34 PM, Dan Goldstein
> That wasn't what I asked: How many customers does my company have,
> what's their general level of technical knowledge, how closely are
they
> in touch with us, and what kind of feedback do they give us about our
> documentation?
>
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