Inserting Use Cases in Online Help

["Ronald Schwarz" <RSchwarz -at- cosmocom -dot- com>]

My Product manager wrote the official Documentation Plan for the new product release. He included examples of different use cases in one of the user documents. In my ten years of experience in other companies, use cases were not included in user instructions.

Is it an idea to insert use cases as configuration examples following a normal set of user instructions for a "generic" situation?

What is a good argument to use against the inclusion of the use cases? It seems to me the right place to include such data is internal documentation for advocating the creation of new features, in marketing documentation, and sales presentations.

Ronald Schwarz

Senior Technical Writer 

CosmoCom, Inc.
121 Broad Hollow Road
Melville, NY 11747 USA
Phone:   +1 (631) 940-4320
Fax:     +1 (631) 930-3252
EMAIL:   RSchwarz -at- cosmocom -dot- com
URL:      http://www.cosmocom.com
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