RE: customer feedback on documentation

["Chris Vickery" <cvickery -at- arenasolutions -dot- com>]

I've had the note in there for three years or so, and have gotten less
than twenty feedbacks directly related to the manual, though has been a
spike in them in the last few months. Also, the reference is to a
general "Fast Feedback" button available in our application, so I can't
really quantify how many of them saw the note in the manual as opposed
to just knowing about the Fast Feedback button.

Chris

-----Original Message-----
From: John Posada [mailto:jposada99 -at- gmail -dot- com] 
Sent: Thursday, September 18, 2008 10:51 AM
To: Chris Vickery
Cc: Caroline Tabach; techwr-l List
Subject: Re: customer feedback on documentation

On Thu, Sep 18, 2008 at 1:39 PM, Chris Vickery
<cvickery -at- arenasolutions -dot- com> wrote:
> In the preface of my documents I add a section advising customers to
> contact us if they have any feeback on the manual or the application
> itself.

How effective is it?

-- 
John Posada
Senior Technical Writer
NYMetro STC President

'Half this game is ninety percent mental.'
 -- Danny Ozark, Philadelphia Phillies manager

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