RE: Annoyed with Tech Smith

["Lauren" <lauren -at- writeco -dot- net>]

Did the $39.95 software advertisement have an expiration date?  They kind of
have to honor the written price that you were given, otherwise, it is an
enticement, like a "bait and switch," that is sort of not legal.  

After reading responses to this post, I see that there is a new version of
Snag-It available that costs more.  This should not be an issue because you
have the software, you just need the key to continue using it.  I don't see
why their new version should interfere with your ability to get a key for
the old one.

See if you can get a printout of the advertised price that you have, either
print a purchase form or a screen capture.  (It's an irony if you can't do
that because your Snag-It license expired.)  You can email the printed price
(or let them know that you have a copy) to their ordering support email
address (or their web form) and tell them that you expect them to honor the
price.  They should sell the key to you for the $39.95 without much hassle.
If you pay $49.95, you probably will not get your $10 back, but you should
get a key to the new version.  Michigan law (the location of TechSmith)
permits consumers to get a refund of overcharge for mis-priced merchandise,
but I don't know if this law extends to online sales.  If TechSmith gives
you a hassle about the price, then you can contact the Michigan Attorney
General's office.  That may be a bit much for $10, but it is a convenient
online form.

Lauren

> -----Original Message-----
> From: techwr-l-bounces+lauren=writeco -dot- net -at- lists -dot- techwr-l -dot- com 
> [mailto:techwr-l-bounces+lauren=writeco -dot- net -at- lists -dot- techwr-l -dot- com
> ] On Behalf Of Rob Domaschuk
> Sent: Tuesday, July 08, 2008 11:06 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Annoyed with Tech Smith
> 
> <RANT>
> 
> I was using the trial version of Snag It and it expired this 
> morning. No
> biggie - I clicked on the link in the software to buy it for $39.95.
> 
> When it takes me to their page, it's $49.95 and they won't honor the
> $39.95 that their software advertised.
> 
> </RANT>
> 
> 
> ________________________________
> 
> 
> Rob Domaschuk
> Training and Communications Developer
> 
> 
> 	The word 'politics' is made up of the words 'poli' meaning
> 'many'
> 	in Latin, and 'tics' as in 'bloodsucking creatures'.
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