RE: Generation Y doesn't like paternal delivery of user ed?

Subject: RE: Generation Y doesn't like paternal delivery of user ed?
From: "Jessica Weissman" <Jessica -dot- Weissman -at- hillcrestlabs -dot- com>
To: "Techwr-L List" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 17 Jun 2008 10:59:46 -0400

Yes, having a naïve user test procedures is really important. We almost released a quick start guide that told users how to do all the complicated hookup and connection steps, but never told them to turn on the two devices being hooked together. At least one test user forgot to turn on one of the devices, and couldn't get the product to work until his teenage offspring came into the room and flipped the thing on.

- Jessica

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


References:
Re: Generation Y doesn't like paternal delivery of user ed?: From: Ned Bedinger
Re: Generation Y doesn't like paternal delivery of user ed?: From: Keith Hood

Previous by Author: RE: Word: "Formatted: French (France)"
Next by Author: RE: Page break as local formatting permitted?
Previous by Thread: Re: Generation Y doesn't like paternal delivery of user ed?
Next by Thread: Re: Generation Y doesn't like paternal delivery of user ed?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads