Re: Vitriol to courtesy (was Re: Writing Corrective Actions for customers?)

[Ned Bedinger <doc -at- edwordsmith -dot- com>]

Tim Mantyla wrote:
> It was nice to see a vat of would-be vitriol, seeming to rise to a boil, 
> then turn down into professional courtesy thanks to clear heads and 
> hearts. Good moves!
> 
> I think the list at times looks like a cockfighting contest, each poster 
> attempting to trump the evaluations, analyses and comments of the last in 
> an effort to be the most correct, erudite or whatever the poster considers 
> an important value to gain the respect of others. 
> 
> It seems to me some of the list's most important values are respect, 
> expertise and education/learning. Personal attacks based on "I'm more 
> right than you" don't get anyone anywhere.
> 
> "Kindness is the golden chain that binds society."
>         --Fredrich Nietzsche


I think it is more of a tradiional smithing process. Forging a strong 
mailing list, or a sense of language, or individual relationships, seems 
to have something in common with forging and tempering metal.  Heat to 
color, beat on with great intent, douse in a bucket.  While this is the 
same process used to recast stolen gold, it does have its legitimate uses.

So does King Of The Mountain, to a goat boy anyway.

Thanks for the kind comment,

--Ned
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.