Re: Writing Corrective Actions for customers?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

"I have been asked by a client to write a letter that 
communicates corrective action information (based 
on the customer's complaint) to the customer."

Exactly where in this do you see "interface with
the customer and do CRM work?"  The assignment
was to *write.* 

I'm not going to address the remainder of your
post, since you seemed to think my last comment 
was sarcasm.  It was not.  I was entirely serious.
If a writer reporting to me on staff refused an
assignment to provide technical writing support to 
another department because the work "should
rightly fall to a different job description," that writer
would be starting down the road to not working for
me anymore.  A contractor who responded the 
same way would already have reached that 
destination.  I encourage people who work for
me to express any concern they may have about 
their assignments, but they still need do them.

Gene Kim-Eng


----- Original Message ----- 
From: "Keith Hood" <klhra -at- yahoo -dot- com>
> Let us stick to the point. I meant, as opposed to
> having to interface with the customer and do CRM work,
> which are normally not TW functions. 





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