Help for web application

[Frank Dissinger <dissinger -dot- cgs -at- gmx -dot- de>]

Hi all,

My company is developing a web-based help application for which I will 
have to provide some kind of user assistance. It has not been specified 
how this should be done. I would like to supply ideas and suggestions, 
thus hoping to avoid that this issue is left to our developers...

Unfortunately I have no experience with help for web-based applications.

Which designs and techniques can I use? Help pane embedded in 
application window? Button loading help file in separate window? 
Popups?  Are there any best practices or sample web pages?
Which tools should I use? How do I link topics with a web page?

Until now I have produced context-sensitive CHM files with FrameMaker 
(V. 6.0) and WebWorks Publisher (V. 7.0.6). I am also considering the 
use of Flare.

Any ideas will be greately appreciated.

Regards,
Frank


Frank Dissinger  ·  /Technical Writer/

CGS Publishing Technologies International GmbH
Kettelerstr. 24  ·  63512 Hainburg  ·  Germany

info -at- cgs -dot- de  ·  http://www.cgs-oris.com

Phone: +49 (0) 6182 9626 0
Fax: +49 (0) 6182 9626 99

Commercial register: Offenbach, HRB no. 21495
Managing directors: Trevor Haworth, Jan de Maeyer, Andreas Kämmerer

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Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
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http://www.DocToHelp.com/TechwrlList

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