RE: reporting testing

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

> -----Original Message-----
> From: Nicola Harlow [mailto:N -dot- Harlow -at- seamsltd -dot- com]
> Sent: Wednesday, April 02, 2008 11:13
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: reporting testing
> 
> If your customers start demanding that you support VMWare then you
must
> ask your testing/development/managers and everyone else what their
> policy is. Cop-out? Perhaps. But in all honesty they'll be able to
make
> that 'call' and spare you grief when a customer comes, manual in hand
> asking why it states here that they can, when they can't :)
> 
> We test using VMWare, but we don't say that the product is supported
in
> it. Come to think of it, the help doesn't say what we do support.
Hmmm.

If I ever had supported-platform stuff in my Help or other docs, it was
vague - or I've learned to make it vague - and I point from there to the
one published doc (per product) that lists the specific
supported-platform details. We call that one Customer Release Notes.
That's the same doc that lists current and historical product software
and firmware versions, major features per release, known issues (these
things are still broken), addressed issues (these are fixed with this
release), etc.

As for the VMWare thing, I was just sniffing for some points of view for
when I take part in the conversation among
testing/development/product-manglement.

Kevin
The information contained in this electronic mail transmission 
may be privileged and confidential, and therefore, protected 
from disclosure. If you have received this communication in 
error, please notify us immediately by replying to this 
message and deleting it from your computer without copying 
or disclosing it.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.