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RE: Compare and Contrast Doc Group Performance -- What's a World-ClassDoc Group Look Like?
Subject:RE: Compare and Contrast Doc Group Performance -- What's a World-ClassDoc Group Look Like? From:Melissa Nelson <melmis36 -at- hotmail -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 10 Mar 2008 15:32:12 -0400
Aww, an actual doc group...that must be nice! I am the doc group...so I guess in my case, it looks like the chick in the mirror!
This is my third TW gig, and I have only had one job where I was not the only tech writer; it was my first and I was the Jr. writer. Sometimes, I do miss having someone else to bounce things off of...which is why I really enjoy this list.
Melissa
> From: techwr -at- genek -dot- com> To: jrosberg -at- interwoven -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com> Subject: Re: Compare and Contrast Doc Group Performance -- What's a World-ClassDoc Group Look Like?> Date: Mon, 10 Mar 2008 12:23:38 -0700> > Looking at it from the viewpoint of upper management,> who will almost always be non-writers, the major points> to hit are:> > 1. On-time completion of all projects as scheduled.> 2. Meeting all project requirements (content, etc.)> 3. The ability to accurately predict the time, resources> and support required to achieve 1 and 2.> > My usual metric is the number of projects completed> on-time by each writer, with weighting as needed to> account for varied project complexity. My standard> response to any mention of page counts is, "Our> objective is to present all required content using the> smallest number of pages possible. Did you want> more pages?"> > Gene Kim-Eng> > > > > ----- Original Message ----- > From: "John Rosberg" <jrosberg -at- interwoven -dot- com>> > > We work in a software company, as part of the engineering team. Along> > with Tech Pub and other things, he is also responsible for the QA> > function. He rattled off some QA-type statistics (code coverage, > > testing> > automation, trends in bugs found/fixed) as good examples of how a QA> > team in Company X might be compared to a QA team in Company Y.> >> > I did not put the dreaded term "metrics" in the subject line - I'm not> > looking for way to track our progress against internal goals, nor our> > improvement (or otherwise) compared to our past performance. What I> > would like to be able to do is compare our performance against that of> > another, mythical, world-class software doc team.> >> > I'm sure I'm not the first person that's been so tasked, and wiggled > > out> > of tracking keystrokes per minute, typos per furlong, or doc bugs per> > release.> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^> > Create HTML or Microsoft Word content and convert to Help file formats or > printed documentation. Features include support for Windows Vista & 2007 > Microsoft Office, team authoring, plus more.> http://www.DocToHelp.com/TechwrlList> > True single source, conditional content, PDF export, modular help.> Help & Manual is the most powerful authoring tool for technical> documentation. Boost your productivity! http://www.helpandmanual.com> > ---> You are currently subscribed to TECHWR-L as melmis36 -at- hotmail -dot- com -dot- > > To unsubscribe send a blank email to > techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com> or visit http://lists.techwr-l.com/mailman/options/techwr-l/melmis36%40hotmail.com> > > To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com> > Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit> http://www.techwr-l.com/ for more resources and info.>
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Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
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