Re: Seminar ideas for advanced practitioners

Subject: Re: Seminar ideas for advanced practitioners
From: "Simon North" <Simon -dot- North -at- quintiq -dot- com>
To: "kcbillb2" <kcbillb2 -at- kc -dot- rr -dot- com>,"Ami WRIGHT" <ami -at- ziplink -dot- net>
Date: Wed, 27 Feb 2008 13:26:16 +0100

>>> kcbillb2 <kcbillb2 -at- kc -dot- rr -dot- com> 27/02/2008 3:57 am >>>
Nothing ever changes...:)

Ami WRIGHT wrote:
> Making the business case for quality documentation.
>
>
> Here's an excerpt from the Eric Ray's first post to techwr-l in March
1993:

> My feeling is that better and more documentation for the systems
would
> reduce that load by answering the questions collectively (on paper)
rather
> than individually (at the help desk). My boss agrees in principle,
but
> principle doesn't get me much support or help."
>

But it will if we change it.

I set up a wiki here. When the support desk staff get an issue, they
write up
the answer in a wiki topic (writing wiki topics is now one of their
KPIs). I vet
the content, and approve it, and that evening a script copies it to an

external wiki (which I administer) that customers can access.

As the only writer among more than 200 engineers scattered across 3
continents I have become as much a facilitator as a creator, but this
is
just the beginning. It's taken me 3 years to get the wiki(s) this far;
the
next step it to integrate the wiki technology with the software to
allow
developers and key users to create their own online help documentation

using automatically generated wiki topics as the course.

When I joined this 'profession' we still had typing pools, and yet as
the years
go by I find that it is getting more and more exciting all the time.

Simon.

Simon North, Technical Writer.
Quintiq Application Software BV
's Hertogenbosch, The Netherlands

---
"Computer interfaces and user interfaces are as different as night and
1".



This message contains information that may be privileged or confidential
and is the property of Quintiq. It is only intended for the person to
whom it is addressed. If you are not the intended recipient, you are not
authorized to read, print, retain, copy, disseminate, distribute or use
this message or any part thereof. If you have received this message in
error, please notify the sender immediately and delete all copies of
this message. Please note that e-mails are susceptible to change,
therefore they are not binding.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


References:
Re: Seminar ideas for advanced practitioners: From: Ami WRIGHT
Re: Seminar ideas for advanced practitioners: From: kcbillb2

Previous by Author: Re: FrameMaker 8 Graphics
Next by Author: Re: Dreamhost (was RE: practicalities of blogging)
Previous by Thread: Re: Seminar ideas for advanced practitioners
Next by Thread: know your ... who?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads